Questions? Queries? We've got you.
General Enquires
Welcome to Cosy's General Enquiries page.
Below, you'll find quick answers to the questions we hear most often. From opening hours to warranties, marketing preferences to new product ideas, it's all here.
Simple, speedy, and sorted in seconds.
How do I unsubscribe to marketing emails?
We'll miss you, but we get it! You can opt-out of our emails anytime by clicking the link in the footer or any marketing email from us. If it’s the paper catalogues you’re looking to stop, just drop us a quick note with your address at marketing@cosydirect.com so we can take you off the list.
What are Cosy's opening hours?
While you can shop on our site any time of day or night, our team is around to chat from 8:30 am to 5:00 pm, Monday to Friday. We’re offline for public holidays and the Christmas break (closing at noon on the 24th), but we’ll be back in action right after the New Year.
Can I find new product ideas for 2026 on Cosy Direct?
Looking for what’s new? We’ve got plenty of fresh arrivals for 2026 on the site right now. From our Bargain Longlast Kitchen sets to the new mobile sand and water tables, there’s heaps of inspiration for outdoor play and sensory learning.
You can browse the full 'New In' collection online, or sign up for our newsletter if you want the latest updates sent straight to your inbox.
What warranties or guarantees come with products from Cosy Direct?
We want your Cosy kit to last! We follow the 2015 Consumer Rights Act to make sure everything we send out is up to scratch. Most of our range comes with a solid guarantee; for example, our wooden items are covered for 2 years against rot, as long as you follow the care guides we provide.
Naturally, we can’t cover things if they’ve been modified, misused, or just worn down by years of love and play. Wood is a natural material, too, so some changes over time are normal. If you need the nitty-gritty details for a certain product or want to see the full terms, you can find them on our website.
Does Cosy Direct provide furniture and storage solutions for nurseries?
Yes! We’ve got a huge range of nursery-specific gear, from creative water play stations to smart storage that actually keeps things organised. We work closely with UK nurseries to create spaces that are as stimulating as they are practical.
If you're starting from scratch, we even offer free space design service to help you visualise the perfect setup. Take a look at our latest catalogue for some fresh ideas, and if you need any advice on picking the right bits for a certain age group, we're right here to help.
Can't find your answer?
No problem. Our friendly Customer Services team is here to help.
Call us on 01332 370152, email sales@cosydirect.com, or start a live chat. We'd love to hear from you.