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Our new website: your questions answered

Our New Website

We've given our website a fresh look and a few clever new tools. Here's what's changed, and what hasn't.

Do I need to set up a new account?

No. Your account is exactly as you left it. So are your details and your order history. Unfortunately, you will need to start again to create your saved-for-later basket.

Has my login changed?

Nothing has changed. You'll spot a new logo in our account section, but that's the only difference. Log in with your usual email and password.

My password isn't working. What now?

Click the forgotten password link on our login page. We'll send you a link to set a new one.

Still no luck? Give our customer services team a shout on 01332 370152 or email sales@cosydirect.com. They'll get you back in.

What's changed with the navigation?

Say goodbye to hunting around. Say hello to our new mega menu. It lists all our key ranges and categories in one place, so you can reach the one you want in a couple of clicks.

What if I still can't find a product?

Try our search function. It's the quickest way to track down what you need. Still stuck? Contact customer services and we'll find it for you.

What's changed with quick order?

Quite a lot. It's faster, and it now lets you build a big basket in moments:

    • Search by product name or SKU code
    • Add lots of products at once by entering SKU codes
    • Upload a CSV or XML file to create baskets in bulk
What's stayed the same?

Plenty. You can still download PDFs for products and baskets. Wishlists are still there.

And you can still share products and your basket by email, Facebook, WhatsApp, X, LinkedIn and Pinterest.

Is there anything new for larger settings?

There is. If you order across several rooms, sites or departments, we can set up effortless procurement for you.

You decide who can place orders. You set the approval levels. You choose the spending limits. All at your fingertips, with no extra software.

Can't find your answer?

No problem. Our friendly Customer Services team is here to help.

Call us on 01332 370152, email sales@cosydirect.com, or start a live chat. We'd love to hear from you.